experience

Composed in-depth Technical Specifications for “IT Cabling”, “MATV” (Master Antenna Television) & “MTCS” (Master Time Clock System).
Designed routes for major in-building cable routes terminal wide.
Prepared schematic drawings to highlight cable routing detail including riser diagrams.
Prepared case studies for six major area types requiring different cabling methods including detailed description and supporting AutoCAD drawings.
Specified Air Conditioning, electrical load requirements and structural load for all communication rooms.
Designed rack layout for communications rooms.
Liaised with in-house L&T and external SOM architects.
Attended meetings for cross-discipline coordination.

Produced management reports for all Indian & Pakistani offices.
Prepared Network diagrams for all Indian & Pakistani offices.
Performed full audit of all IT equipment (Servers, Desktops, Routers, Switches Etc).
Prepared proposal and design for new Data centre.
Prepared proposal for data communications upgrade.
Prepared proposals for new network equipment.
Liaised with telecommunication provider and resolved serious network / WAN issues.
Analysed telecommunications costs and prepared cost comparison report, potentially reducing operational expenditure by 10.5%.
Advised on all server issues including Active directory and Exchange 2000 / 2007.
Advised on all networking issues.
Devised management reporting system for support issues.
Designed and implemented change management procedures to be reviewed by head office
Liaised with Directors / Managers regarding both new and ongoing IT projects.

Implemented and enforced computer use policy, including Internet use, email use etc.
Implemented Change management, change request forms, sign off procedure etc.
Designed and Drafted SLA documents for external clients.
Designed and Drafted OLA documents for internal support and maintenance.
Implemented Full IT Process including New starters and leavers procedure.
Designed and implemented all IT forms.
Built and Managed teams of engineers, including Networking, Infrastructure, Development & Helpdesk.
Devised and managed helpdesk, including escalation matrix.
Redesigned company website.
Designed company brochure for the sale of in-house VoIP PBX.
Brought external services back in-house.
Re-branded company.
Built, Configured and maintained Cyrus / Sendmail enterprise email servers.
Designed, implemented and integrated in-house VoIP PBX.
Integrated in-house CRM system with in-house VoIP PBX to form a full CTI solution for customers, including click to dial and inbound calling screen popups.
Maintained Win2k/Win2k3/Centos 4 / windows terminal servers Worldwide.
Maintained Cisco Routers & Catalyst switches.
Installed & Configured cacti network monitoring software.
Installed & Configured Squid Proxy server.
Performed regular vulnerability scans on external services.
Designed, installed & configured a remote Data centre for external services, in London including initial site survey, cable layout design, floor plan, installation of Cisco 837 and configured IOS VPN to second Data centre and customer sites.
Designed, installed & configured a remote Data centre for external services, in New Delhi including initial site survey, cable layout design, floor plan, installation of Cisco 837 and configured IOS VPN to first Data centre and customer sites.

Implemented and enforced computer use policy, including Internet use, email use etc.
Implemented Change management, change request forms, sign off procedure etc.
Implemented Full IT Process including New starters and leavers procedure.
Designed and implemented all IT forms.
Managed teams of engineers, including Networking, Infrastructure, Development, Helpdesk and SEO, globally across 15 sites from the India site.
Devised and managed helpdesk, including escalation matrix and development of in-house helpdesk software.
Maintained Win2k/Win2k3/Fedora core 3/Red Hat EL AS 4 / windows terminal servers Worldwide.
Installed, Configured & Maintained Citrix MetaFrame Presentation Server 4 Farm.
Maintained Cisco Routers & Catalyst switches.
Migrated Exchange from 5.5 to 2003 and continued with ongoing maintenance.
Maintained Mitel 3300 ICP telecoms switch.
Configured APC remote reboot switch.
Installed & Configured What’s Up Pro network monitoring software.
Installed & Configured Squid Proxy server.
Performed regular vulnerability scans on external services.
Designed, installed & configured a remote 20 user office network, with the capability to expand to over 100 users, in Pakistan including initial site survey, cable layout design, floor plan, local 2003 domain controller installation and configuration including active directory design, exchange 2003 server installation and configuration, installation of Cisco 1720 and configured IOS VPN to two hub sites, imaged HP5710 thin clients and designed, installed and configured a Citrix presentation server 4 farm.
Designed, installed & configured a 200 user office network in India with the infrastructure capabilities to be an Asia hub including initial site survey, cable layout design, floor plan, local 2003 domain controller installation and configuration including active directory design, exchange 2003 server installation and configuration, installation of Cisco ASA and configured VPN to a second hub and all 10 spoke sites, imaged HP5710 thin clients and designed, installed and configured a Citrix presentation server 4 farm.
Designed, installed & configured a remote 50 user office network, with the capability to expand to over 200 users, in Dubai including initial site survey, cable layout design, floor plan, local 2003 domain controller installation and configuration including active directory design, exchange 2003 server installation and configuration, installation of Cisco 1720 and configured IOS VPN to two hub sites, imaged HP5710 thin clients and Citrix presentation server 4 farm.
Devised full, global disaster recovery plan
Installed, configured and monitored Veritas backup exec 10d
Configured Microsoft shadow copy to easily restore deleted files
Installed, configured and managed Distributed File System
Configured Cisco PIX 515e.
Configured WSUS.

Acted as an escalation point for queries across 6 sites for infrastructure, including WinNT/Win2k/Win2k3/Red Hat EL AS 4 servers, Cisco routers etc.
Diagnosed and resolved any network problems.
Installed, Configured & Maintained Citrix MetaFrame Presentation Server 3 Farm.
Installed, Configured & Maintained Blackberry Enterprise server.
Installed, Configured & Maintained Bluecoat Proxy server.
Installed, Configured & Maintained PGP Universal (enterprise encryption solution).
Installed, Configured & Maintained Firepass SSL VPN solution.
Installed, Configured & Maintained Windows 2003 server cluster with a Dell / EMC SAN.
Installed Touchpaper Support Centre with MSSQL database.
Maintained Cisco Routers & Catalyst switches.
Repackaged non windows Installer Applications & rolled out using GPO’s.
Migrated Exchange from 5.5 to 2003 and continued with ongoing maintenance.
Installed & configured HP open View 7.1.
Maintained indeX telecoms switch.
Installed, Configured & Maintained callXpress, Voice mail to email software.
Installed, Configured & Maintained right fax, Fax to email software.
Configured & maintained Silcon UPS array with Triple Chassis.
Configured a Linux DHCP server for External vendors.
Dealt with Jobs logged on Siebel helpdesk software.

Provided Support for Microsoft Exchange 2K
Provided Support / maintenance for Win2K/XP, Office XP/2K/97 desktops
Provided Support / maintenance for Win2k server
Diagnosed and resolved any network problems
Supervised and conducted office moves, including indeX telecoms equipment, server and desktop equipment
Resolved any issues with restaurant floor epos systems

Provided 1st & 2nd Line Support for Win2K/NT4, Citrix, Office 2K/97
Troubleshooting of any hardware or software problems on the trade floor
Built, configured & upgraded Dell PC’s / Laptops & Digital scanners
Installed / configured Bloomberg
Installed Dealer board telecommunications equipment
Supervised and conducted office moves
Logged / dealt with calls on Assyst helpdesk software

Built and configured client Computers
Provided on going software and hardware support /maintenance to end users via remote access and site visits
Built and configured a RedHat / Samba PDC
Coordinated Office move
Rewired a two storey building
Liaised with Directors / Managers regarding both new and ongoing IT projects

Provided software and hardware support to 1000 end users world wide
Maintained the organizations internal network and external connections; identified and rectified any faults
Built & Maintained client/Server based PCs
Built Proxy’s, Web servers, Domain controllers and Database servers on various platforms e.g. RedHat Linux, Windows NT/2000 and SCO Unix.
Operating effective data systems and back up regime, checking performance indicators
Supervised and maintained PC hardware and Software
Produced network diagrams and associated procedures upon request
Maintained an option 11/81 NORTEL phone switch
Updated company website and intranet
Re-Wired a Network of a three storey building
Provided Support for Microsoft Exchange 5.5
Bar Coded all assets and scanned into asset management software
Wired, Configured and Maintained the Network
Wired and Configured an option 11 NORTEL phone system
Liaised with management
Supervised office move
Maintained client/Server based PCs
Designed & Configured Citrix Metaframe Farm
Created user accounts and backed up data
Trained new users to use company applications
Conducted training courses on hardware and software support
Diagnosed a range of software and hardware problems for customers
Worked closely with a team of fifteen technical advisors
Liaised with customer services
Achieved agreed target levels and service standards
Logged engineer appointments, after hardware fault was diagnosis