experience

Responsible for planning, testing and implementing, monthly maintenance and enhancement releases into Production. This involved configuration set-up and fault fixes (including data, bug and patch) arising from support calls logged against the application
• Performed full regression testing of the patches and enhancements for HR and Self-Service as part of the HRMS Family Pack K maintenance release and supported the Business during User Acceptance Testing
• Tested Employee and Manager Self-Service such as applying for leave, creating new absence request by manager, employment changes to hours, organisation, location or manager
• Set up and tested the configuration for the Ferrovial Expatriate Payroll, some of which included creating a new Tax Reference, Payroll, Payment Methods, creating elements and linking to payroll, costings for elements and retrieving test Payslips file
• Changed existing configuration and carried out testing for 2007 Pay Deal to provide automation to the grouping of employees on various grades for the efficient creation of assignment sets
• Performed thorough testing of interfaces and reports including changes to Mass Uplift process and Mass Uplift Audit Report
• Personalised the Administration page in OTA to make the Event Owner a mandatory field which resolved a number of workflow errors
• Assisted with the upgrade to OTA/OLM Patchset J, amended Learning Categories, system tested new functionality including Cross Charging in Self-Service and validated the workflows

Responsible for post implementation support and developing work in iExpenses, iProcurement and Payables, involving handling user system support calls, to over 6000+ users. Carrying out testing of issue solutions, new functionality and patch sets
• Investigated problems to requests for support by developing workarounds or site-specific enhancements, manipulating data, reconfiguring systems, producing additional documentation or escalating requests to systems development team or software suppliers
• Monitored progress of support calls ensuring users and other interested parties were kept informed
• Worked closely with lead functional consultants, developers, database administrators to plan and implement minor and major releases such as patch set upgrades, emergency releases and major projects
• Performed full regression testing of the patches and enhancements for iExpenses, iProcurement and Payables for Financials Family Pack G and supported the Business during User Acceptance Testing
• Carried out detailed testing to ensure the Approval Management Engine was working correctly and resolved workflow errors

Performing comprehensive User Acceptance testing of the Business’ User Guidelines, ensuring that the test scripts mirrored the processes defined in the guideline
• Performed stability checks to ensure the environment was stable prior to commencing the test scenarios
• Input the specified test data on both new and migrated records, making sure the guidelines were user friendly and written in a clear and concise manner
• Tested the processing of new starters, contractual changes, tax code changes, options into and out of Pension Schemes, Multiple Assignments including creating and ending multiple assignments, switching primary assignments, terminating seconded assignments and reverting to substantive, leavers, payments after leaving, secondments and attaching non-recurring elements
• Checked test data output including gross payments generated, Statutory Deductions and other deductions defined by the Business
• Raised incidents on the defect management system for processes that failed testing or where the guidelines were incomplete or incorrect
• Tested bug fixes both during and after User Acceptance Testing phase and retested scenarios where patches had been applied

Responsible for analysing the quality of migrated data, data mapping and cleansing in Legacy system (Unipay) to Oracle HR and Payroll
• Specified extraction reports from Oracle and the Legacy system by liaising with Technical Consultants
• Compared the data by way of VLOOKUP using MS Excel
• Carried out detailed investigation as to the nature of the data discrepancies i.e. whether incorrect information provided or data input
• Implemented data corrections to Multiple Assignments, Contract Types, Working Hours, FTEs, Grade Steps etc to ensure synchronisation of both systems

Performing full regression and interoperability testing of the Oracle HRMS suite, Payroll, Recruitment, Training Administration, Self-Service HR and third party developed software, running on a new Citrix based desktop solution that provided all desktops and laptops with enhanced software, while reducing maintenance costs
• Ran test scripts, raised bug forms to highlight errors and produced testing documentation
• Ran payroll processes for a payroll, created assignment sets and ran the payroll process for the assignment set, ran QuickPays, processed Prepayments, rollback of payroll runs, ran BACS, Cheque Writer and Costing processes and processed Payslips
• Conducted Payroll Patch testing for UK 2004 Budget Changes, Payroll User Acceptance Testing of the BACS replacement system and Inland Revenue EDI testing
• Provided HR functional support dependent upon requirements

Providing 2nd line functional support in the Human Resources, Accounts Payable and Purchasing modules, to over 2500 users in 13 European cities in a multi-org environment
• Performed application fault diagnosis, identified application faults and ensured support issues were resolved
• Single point of contact for all upgrade issues for HR, AP and PO
• Provided user training to new and existing users with system processes
• Supported the reporting requirements for HR using Discoverer for management reporting and assisted with development and maintenance of reports
• Involved in upgrade from version 10.7 to 11.0.3