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Summary across all clients
IT Support, Design & Implementation, IT Management , Technical pre-sales, IT Consultancy.
Wide experience in providing solutions to business IT needs working as change architect and implementation engineer.
Resolving IT problems and providing ongoing support @ 1st/2nd/3rd level to organisations Networks , Servers & Desktops.
Worked both independently and in teams alongside in house IT staff.
Typically responsible for the technical outcome of changes and overall design.
Reporting to, and liaising with both senior and middle management, technical and non technical staff.
Experienced at representing the client when working with 3rd parties and overseeing the integration of those services, applications or equipment seamlessly into the network.
Worked via IT resellers and service companies as a “discreet” contractor.
Work Undertaken Skills & Technologies used (By type of work)
Support.
Overall IT technical management and support, liaising with and advising an internal staff.
Retained as on call 2nd or 3rd level technical support to clients in house IT staff and normally responsible for day to day management and support of Key servers, Active Directory, network infrastructure and Ad Hoc Troubleshooting of specific IT problems and hands on rectification. with call out as required. Responsibility for Disaster Recovery strategy and implementation.
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2nd 3rd level support for server OS Microsoft Server 2003 to NT3.5- Fedora/Redhat - Recent familiarization with Ubuntu LTS (a Debian Based Distribution). Early lab work evaluating Open Solaris10.
2nd or 3rd level support for all versions of Microsoft windows desktop OS, Fedora and recently 2nd level on Ubuntu .
Design & Implementation & Technical Pre Sales
Specify, design, cost & hands on deployment of turnkey systems, integrations and upgrades into client business companies.
Solutions deployed include:
Design and deploy LAN's & WAN's typically using Cisco Pix - ASA firewalls and Cisco routers with a managed firewall policy.
Extensive Cisco PIX IOS configuration work to publish a variety of services and deploy Site to Site and fully meshed ipsec VPNs and ad hoc VPN clients via PPTP/L2TP-IPSec etc to discreet sites.
Most forms of WAN installation deployed across ISDN , ADSL SDSL & leased line and arranged connections from various network providers.
Implementing traffic shaping technology to enhance user experience of http based document management system.
Wireless networking from a variety of vendors.
Design and oversee physical installation of cabling - copper and fibre and computer room power & racking.
Provision and assembly of Servers as an Intel integration specialist using Intel manufactured server components, i.e. main boards, chassis, storage backplanes, RAID & NIC discreet upgrades etc.
OS Installation and deployment across many different server roles using MS Windows Server OS (almost all versions) & Linux distributions from Fedora, Mandrake (Mandriva) & Ubuntu and Microsoft Small Business Server (all versions).
Deployment of E mail solutions using MS Exchange (5.0-2003) and Exim MTA , and front end Exim/Clamd/Spam Assassin SMTP security relays/proxies. Exchange Server Upgrades involving Active Directory & mailbox Migration.
Smart phone integrations to Exchange.
Active Directory and associated Group Policy managed constraints.
HTTP Proxy servers using Microsoft IAS (and previously MS Proxy Server) and Linux Squid sometimes with the Dansgaurdian content restricting system.
VMWare ESX server and desktop virtualisation including low cost open source Linux - VMWare Server solutions. Infrastructure Client & Server
Public presence & Intranet servers for IM & HTTP - Web servers using MS IIS and Apache 1 & 2
DNS management across all versions of Windows DNS and Linux BIND.
Some experience in SQL database administration from the server perspective on MS SQL My SQL and PostGRE SQL.
Design/Test and activate Disaster Recovery regime for key servers including real recoveries during Server Crash's.
Archival and DR systems improved to including tape library and pseudo iSCSI SAN using CA Arcserve scaling from simple direct attached tape configurations to iSCSI based D2D2T libraries.
Installation and management configuration of CA security products i.e. ETrust Threat Management for Antivirus and other "browser" based threats and content restriction systems. Also Kaspersky in cross platform scenarios and Symantec.
Thin client solutions using Linux PXE boot to thin RDP client to present desktops ran on MS terminal services and VMWare hosted Windows XP or basic VDI Virtual Desktop Infrastructure.
Some experience of similar system running X Windows (NX) systems based upon a thin X server (client) solutions like Nomachine & 2X.
Assembly and test of proof OEM Notebooks, Servers and PC,s before general release to production. Development of Microsoft Pre-installation environment setups for deployment of production OS with streamed in drivers and applications.
Consultancy.
Typically supporting in house IT staff or company directors giving detailed guidance on best for purpose vendor independent approaches to business needs and overview of options and approaches that are available. Development of proposals through stages to project completion and on going support.
Network traffic analysis, traffic shaping and fault finding. Penetration testing, Intrusion monitoring (IDS) and abuse trapping.
Lab evaluation of many technologies undertaken.
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