Experienced information management professional responsible for creating, designing, planning, developing business in Business Intelligence (business Information and data), data warehousing, data migration, data management project using Prince2/ITIL developing an outline solution using Business Objects, Cognos, Microsoft Dynamics, SAP, Oracle, and other BI solutions.

Presentation of capabilities, product and services to directors/senior managers, clients & customers. Conducting workshops to develop solutions & development of management processes. Experienced of working at senior management and board level to develop Business Intelligence. Implementation of Business Intelligence technology programmes in both technical and managerial capacity. Building business plan and model for strategic and operation business management, developing business cases presented to directors. Working closely with senior management and board level maintaining happy relationships.

End to end business deployment of BI strategy & software.

Responsible for Planning, developing and Project managing using Prince2 and, working for and with information governance, implementation of the long term vision of business and infrastructure using ITIL, coordination /service delivery of clinical services for field, hospital, clinics and office based working, which shape policies, developing/maintaining contracts, advising tenders, delivering remote working infrastructure, service agreements with control of documentation using MS SharePoint. Also worked leading, liaising/communicating with NHS, stakeholders and external organisation to provide organisational and business solutions with in TQM, ISO & ITL frame work, effectively filling gaps.

Service function/information management and service agreement with IT/GP/Clinical/Hospital sites with management of clinical data to delivery – patient requirement to full potential with SLA’s (number of waiting seats, beds, length of waiting time, cost benefits, optimisation of resources, EPOS, EMIS, Vision and choose & Book- configuration/setup) and integrated information/service agreement with stakeholders to provide a suitable plans for strategic change(managed to IG Tool kit), develop and implement information sharing processes across the estate using data protecting act and freedom (adhering to quality systems) of information and operational management to all services, ensure comprehensive communications, with PCTs, GPs, Members and patient groups.

Auditing(SOX) /Refresh programme(9000 desktops/laptops/printers/servers/network etc equipment) and McAfee SafeBoot implementation leading team of eleven auditor/engineers (plan, design, timing, administration, process, policies, testing, documentation control , infrastructure analysis, implementation, installation, training, service delivery, support, issue management for remote clinical workers and office base workers using Prince2, measuring KPI’s, staying within SLA’s, using ITIL, TICKIT) information policy for health and social care ensures necessary safeguards for appropriate use of patient and personal information, within IG standards for NPfIT and development of guidance for NHS and partner organisations and dealing with data/information and PCT/clinical/GP hardware (desktops, laptops, blackberry, printer & other hardware), design, plan research and build up list of sites equipment and logistics, build up a team of nine auditors then share this resource with SafeBoot (hands on), then work on configuration management database (CMDB) using MS Office, Visio, Project, Share Point, Oracle 10i, SQL, MS Virtual PC servers/VMware environments (hands on).

Other Project responsibilities (1) Customer service/IP Telephony and IT refresh programme (2) Utimaco – SafeGuard installation as engineer (3) ESR upgrade / fix upgrade (4) Auditing system, resource and Business- full project management/matrix (6) Service delivery of resource and people, creating information for NHL services and process, defining policies, processes. (7) WEB logic, intranet and internet (8) Knowledge base system delivery & design full project management (9) delivery & installation of many bespoke application / software & Backup Exec. (10) PAS, Lorenzo (ICM/IPM), LRC - admin, configure and implementation (NPfIT under NLOP, and CfH). (11) UPS, KVM and cabling across multiples sites EPOS systems and servers.

Responsible for delivery of Lorenzo 2.2/3.5/4.0 software build (design, testing, documentation, implementation with ITIL, TICKIT) and team leading (test, build, process and deployment team), Hands on role involving, building application/software to work on multi-server environment (work on NHS servers & Web based products working with many PCT /NHS information Governance teams ) and virtual environments, also planning infrastructure, cost benefit and network topology, call centre solution, include using VMware 3.5 server solution ( for iSoft products, such as Lorenzo 3.5/4/2.2 LRC (iCM/iPM, MSI installation/ packaging also data warehousing, BODI) & PAS using FOX pro installer and SQL2005.

Problem and issue solving incidents, I was planning and managing the daily workload and task allocation for my team dealing with issues logging them using Remedy, excel spreadsheet and General Knowledge Database using MS SharePoint as document store, working with Wintel technologies, working closely with ISoft teams using VMware, India (coders), design (architect), stakeholders (NHS and non-NHS), Sophos and looking at EMIS integration and assessing vision configuration /collecting NHS data to manipulate for presentation work (KPI)

Working within National Local Ownership Programme (NLOP) retaining responsibility for the commercial and contractual aspects of National Programme for IT (NPfIT) for Lorenzo products using Prince2 for projects, while local organisations take responsibility for implementing the objectives and delivery of product, working with IG standards for National Programme for IT making sure of necessary safeguards for and appropriate use of, patient and personal information (data protection/ Freedom of information) and development of guidance for NHS and partner organisations.

Role that involved me in every aspect of Godiva’s business including managing IT, infrastructure, service /business operations and process improvement, CRM, ERP, RMS business analysis, projects and suppliers (all round IT manager, hand on). Working closely with Managing Director on most projects meeting deadline, SLA’s and agreements within customer and suppliers. Operational analysis, TQM and GAP analysis to improve business and return on investment /cost benefits, implementing MS InfoPath and SharePoint. I have delivered more than 30 projects and produced more than 200 documents (quality, process, systems, business plans, guides etc), Redesign/design non-effective processes/time, and also finance and budget management, proactively seek out opportunities to enhance effectiveness.

Responsible for providing professional leadership and operational management of business IT strategy and development, working closely with the integrated business functions also develop and implement strategies. Further functional/operational responsibilities include: - Infrastructure, business analysis, operations analysis and management, IT audit & infrastructure (ITIL), refresh programme (desktop/laptop) also business vision, goal, planning, projects management(Prince2), data protection act, control of IT budget, team leading 9 people, desktop services, helpdesk, networking, IVR and server room, fix, hardware/software, network and cabling (Desktop, Laptop, EPOS, Servers), GPoS, managing Active Directory, further more daily backup using Backup Exec, NetBackup and email system.

Project Responsibilities(as Project Manager):- 1) call centre development, 2)business move, 3)radio communication, 4)upgrade of network, 5) Telecom 6) ERP change, 7) desktop service and system change, 8)VPN upgrade 9) Desktop Upgrade rollout and more. (10) Supporting business critical bespoke XAL ERP system (11) VPN and Citrix to setup a network link with China (12) business / office move.

Responsible for infrastructure management, information/business requirement gathering (auditing under SOX), infrastructure design, project co-ordination (Prince2) and development of technical specifications, requirement process of ICT solution (ITIL) include PC (desktop/laptop), IBM Main Frame & DEC Alpha, call centre solution, network and servers. Also business analysis, testing (ITGC) and building solution packages then create projects for delivery of the solution programme.

Programmes where designed on case by case basis and organisational redesign done bottom up as well as top down, using quality/business improvements processes include TQM, six sigma, Prince2 and ISO9000 methods (working to data protection), evaluated BMC Software magic service desk/control-m for helpdesk/workflow processes and safeboot. Operational analysis and GAP analysis carried to improve business; I furthermore improved EDS’s own procedures to work with the client, system integration and desktop rollouts (deployment of desktop, laptop, blackberry, EPOS and server rollout including software, services and quality systems, also using VMware, IBM/HP SAN, Backup Exec and NetBackup).

Implementation and delivery of services within a customer facing environment include refresh programme of (120,000 desktop/laptop/servers in UK & Europe). Projects were developed and implemented on both individual and team basis using Microsoft Products (MS Project, Word, Excel, SPSS, Access, PowerPoint, Project, Visio, InfoPath, Casewise and VBA development) and bespoke software, include WebSphere, WAN and WIFI Communications.

Responsible for strategic/operational business Improvement / ICT Consultancy(using ITIL) and project management, BI and data warehousing, taking ownership and leading a team, setting up and managing call centres in UK and in India and solving DSL broadband problems end to end solution and full product life cycle on many projects (Prince2 and managing quality using, ISO27000, TQM, Six Sigma, TICKIT, TMMI and ISO9000) change of process, policies, procedures, systems and resources, working closely with all levels of customers to management teams/stakeholders (within data protection and freedom of information). Designed and handled cases both day and night on a 24 hour rota shifts.

With strong technical background in DSL (broadband) products and hands problem/issue end user customer and engineering problems (internal & external issues, using Element Manager & WOOSH), dealing with MUX, DSLAMS, MPLS, Nortel, Fujitsu/Siemens, BT, Mitel, Alcatel, Marconi, IBM equipments including Telewest / Cable &wireless Digital broadcast TV/net service, IVR, Fibre optic net/ lines, set-top, payment services, EPOS equipments, include rollout and keep assets register of all equipment include infrastructure active topology. I created more than 400 documents (quality, process, guides, plans, drawings etc), and maintained control of resource such as more than 17000 engineers, more than 600 admin staff, 50 management and resource, cost benefits, business solution via Cognos & SAP business intelligence solution.

Worked/planned and managed(Projects):- PC, Apple, AS400, SUN, IBM & Data General Mainframes, Wintel, VoIP, 21 century network, WIFI, 3G, VOD (Video on Demand), VOP (Video Over Phone), IPTV(internet Protocol TV) ,DSL technologies (ADSL, HDSL, SDSL, ADSL2, VDSL & VDSL2), software development, Involved in the success of TAMS project (ETAMS, FTAMS, and STAMS etc), various WEB portal and fibre technologies. Supported technologies such as Cisco, MPLS, WiFi technologies, Bluetooth technologies, GPRS, WAC, Video on Demand, LAN/WAN, data cabling, VoIP, WebSphere, VMware and Windows 98/NT, 2000, XP, 2003, OS2 and OSX OS, Active Directory support, also IBM & HP SAN, Veritas NetBackup 6.0 and backup exec used on regular basis.

Planned, managed and setup UK and overseas call centres and helped shape better outsourced systems and behaviour for call centre (repair, progress, management) in six UK sites and four India sites (Bangalore, Chennai, Bombay (Mumbai))

Responsible for delivery of courses, project leading, planning, organisational design, auditing, data warehousing, business intelligence and development of operations and procedure / process manuals. Negotiating and dealing with service providers, stakeholders and local authority governing bodies.

Auditing done on supply of courses, IT, delivery of material and staff, requirement gathering, carried out on more than 300 external sites, making sure that course supplied were fit for customers, requirements were meet, courses were delivered to satisfactory result, also IT systems (EPOS, desktop, network, support, servers, software, Active Directory support) are to requirement and scalable.

I liaise with customers; develop projects and the help desks making sure the interfaces between all lines of service were clear and concise. I worked as part of a small team to design, develop, analyse cost /benefits and then implement web training material using MS Office, MS Project, Visio, MS FrontPage, Dreamweaver, XML/HTML, bespoke ERP, SAP, and Java2 were the tools used during the development.

Responsible for planning, team leading, business analysis/service(ITIL) & project management(Prince2), business improvement, business intelligence, risk management, auditing (gathering requirements and problems/issues of hardware/software and network), retail EPOS front office and back office design & implementation (estate management & Mainframe connectivity, data warehousing), working closely with stakeholders and customers, help desk and infrastructure design for desktop services, laptop (off site / home working & refresh of 28,000 desktop/laptop/printers/servers), application packages, security issues, on multiple locations (covering 40 sites)

Project Responsiblities:-1) Call centre & service desk 2 ) Customer service/IP Telephony and IT help desk 3) Knowledge Data Base 4) service delivery/change , 5) process mapping (6) cost benefits and return on investment 7) auditing, 9) customer service 10) desktop & laptop rollout/service.

Upgrading and problem solving of business critical issues, communicating & liaising with stakeholder and people of all departments. Create documentation (process, quality, systems, guides and procedure) for recording and behaviour control, Planning and defining process/work on daily basis to manager team, HR, other resources, defining operation and requirements for stakeholder, management, customers and staff.

My responsibilities included field engineering desktop/servers/cabling/software (installation & refresh programme of 8000 desktop) and supporting IT and non-IT Users at a technical level including repairing and replacing hardware (desktops, laptops, EPOS) and software also, floor walking, administration and training people on hardware and software across 80 sites in England and Wales.

I supported the following technologies: PC (Dell, IBM, Compaq, and HP), Windows 3.11/95/NT, MS Office, Lotus SmartSuite, Notes/server, Citrix, TCP/IP, CCmail, DBM, Novell, COGNOS, Access and various bespoke products. I was also involved in hardware/software rollouts and upgrading workstations, I have migrated networks from Novell to NT, including cabling, patching and configuration.

My duties included team leading nine engineers, administration and installation of desktops/laptop computers (refresh of 18,000 desktop), EPOS and servers. This included upgrades of many EPOS desktops, servers, cabling and software applications across the UK, using BackOffice tools, TCP/IP, migration and implementation of software/hardware (mini & mainframe technologies). I also provided training to team members.

Customer site role were I lead and managed a team of four engineers, projects and logistics, with control of £590,000 budget. My team and I looked after the I.T. support, my main duties were helpdesk, desktop and software support (repair/replace/upgrade) UK and worldwide

Project responsibilities(As project manager):- 1) service desk setup 2) server upgrade 3) EPOS Rollout 4) multimedia setup 5) Hotel Server rollout 6) desktop / Laptop rollout 7)securities setup 8) ERP rollout 9) Process Mapping

Audited whole of business IT system and requirement(90,000 - EPOS, Desktops, Laptops, printer, net, server & multimedia etc), which included fresh, upgrades, break-fix and evaluation of other new technologies for pubs, clubs, offices, hotels, restaurants, entertainment centres and business centres, this included costs, implementation, process, change, deployment, ROI to the business and investment .

I was also in charge of the budgets for hardware/software and many IT operations; other duties included auditing, record keeping, producing documentation, quality management and monitoring the adherence of service level agreements, within data protection act. Some of the technologies and products supported were Windows NT/ 3.11/MS office, Novell, Lotus, Backup products, Data warehousing, standalone and networked desktops/laptops/EPOS/servers, PC, Apple, DEC, AS400 platform with WAN, LAN, TCP/IP, EDI, EPOS e-link, CISCO and E-commerce.

During this period I undertook many different roles such as customer service, IT support, database and systems administrator, movie/video productions analyst, credit control operative, logistical co-ordinator, electrical and electronic product tester. All of these positions were short term, temporary or contract roles, these were during my college and university study periods and mainly on weekends, evenings and the summer holidays.